Refund and Returns Policy

Refund and Returns Policy

Thank you for shopping with Lotus Trading Fz-LLC. We want you to be completely satisfied with your purchase. If you’re not entirely happy, we’re here to help.

Overview

Our return and refund policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase, we regret that we cannot offer a full refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition as when received.
  • It must be in its original packaging.
  • You must provide a receipt or proof of purchase.

Important: Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g. food, flowers, newspapers, magazines)
  • Intimate or sanitary items
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software products
  • Some personal health and care items

Partial Refunds (If Applicable)

In some cases, only partial refunds are granted:

  • Books showing clear signs of use
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
  • Any item not in original condition, damaged, or missing parts not due to our error
  • Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you via email about the status of your refund.

  • If approved, your refund will be processed automatically.
  • A credit will be applied to your original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.
  2. Contact your credit card company – processing may take time.
  3. Contact your bank – there is often a delay in posting refunds.

If you’ve completed all steps and still have not received your refund, please contact us at:
📧 Email: sales@lotustrading.net

Sale Items

Only regular-priced items are eligible for refunds. Unfortunately, sale or discounted items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, contact us at:
📧 sales@lotustrading.net
and send your item to:
🏢 Lotus Trading Fz-LLC, [Insert full physical address]

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the return is received. A gift certificate will then be emailed or mailed to you.

If the item wasn’t marked as a gift, or the gift was shipped to the giver, the refund will be sent to the gift giver.

Shipping Returns

To return your product, please mail it to:
🏢 Lotus Trading Fz-LLC, B2B Tower, Business Bay, Dubai, United Arab Emirates, PO Box : 328973

  • You are responsible for paying your own shipping costs for returning items.
  • Shipping costs are non-refundable.
  • If you receive a refund, return shipping costs may be deducted from your total refund.

We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. We do not guarantee receipt of your returned item.

Need Help?

If you have questions about refunds or returns, feel free to reach out:

📧 Email: sales@lotustrading.net
📞 Phone: +971 4 7701382