Privacy Policy

This Privacy Policy outlines how Lotus Trading Fz-LLC collects, uses, and—in certain cases—shares your personal information when you interact with our services, either in-store or on our website: https://www.lotustrading.net.

It explains what personal data we collect, how we use it, your rights and choices, and how you can view or update your data.

1. What Information Do We Collect?

When you register for a Lotus Trading client account, we collect the following personal information:

  • Full name
  • Email address
  • Date of birth
  • Full address
  • Mobile or landline number
  • Credit card number

For business/corporate accounts, we also collect:

  • Company name
  • Tax Identification Number (TIN) and tax office
  • Website (optional)
  • Profession
  • Branch name and address (optional)

You can choose which data to provide. However, omitting required information may limit your ability to access certain products or services.

2. Information Collected Automatically

When visiting our website, we may automatically collect certain technical and usage-related information, some of which may be considered personal data:

  • IP address
  • Language settings
  • Device information
  • Browser and OS version
  • Location data
  • Time and duration of use
  • Click and navigation history
  • Referral URL
  • Type of content viewed
  • Activity logs and interactions

We also collect data via cookies. For more details, please refer to our [Cookies Policy].

3. How We Use Your Information

We use your personal information for the following purposes:

  • To deliver products and services to you
  • To process your orders and manage your account
  • To provide customer support and respond to inquiries
  • To improve our website, products, and shopping experience through analytics and cookies
  • To detect and prevent fraud, identity theft, or illegal use of our services
  • For direct marketing, such as newsletters and promotional offers (you may opt out at any time via the unsubscribe link)
  • For research purposes, in anonymous form, to improve our offerings
  • For legal and compliance purposes, including responding to law enforcement or regulatory inquiries

4. Legal Bases for Processing

We rely on different legal bases depending on the nature of the data and the processing purpose:

  • Contract execution – To fulfill our agreement with you
  • Legitimate interests – For internal operations, marketing, fraud prevention, etc.
  • Legal obligations – To comply with applicable laws and regulations
  • Consent – For email marketing and certain data processing (you may withdraw consent at any time)

5. Sharing Personal Information with Third Parties

We do not sell or rent your data. We only share your personal information with trusted third parties when necessary to provide services, including:

  • Payment providers – To process online payments
  • Courier/delivery services – To fulfill your orders

We may also disclose information:

  • To comply with legal obligations
  • To enforce agreements and terms
  • To protect against harm or fraudulent activity
  • In emergencies, to prevent serious injury or threats to life

All third parties are contractually bound to protect your data and use it only for the intended purposes.

6. Data Storage & Security

We implement technical and organizational measures to protect your data against unauthorized access, alteration, or loss. Data is securely hosted (currently in Greece), and access is limited to authorized personnel only.

However, no system is 100% secure. While we strive to protect your data, we cannot guarantee complete security during internet transmission or storage.

7. Data Retention

We retain your personal information as long as necessary to:

  • Deliver products and services
  • Fulfill legal obligations
  • Resolve disputes
  • Prevent fraud and abuse

Once your account is deleted, we retain your data for a 30-day grace period, after which we delete or anonymize your data unless:

  • Required by law
  • Needed to demonstrate legal compliance
  • Related to ongoing legal claims or disputes
  • Retained for legitimate business interests (e.g., fraud prevention)

8. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access a copy of your data
  • Correct or update inaccurate data
  • Delete your account and associated data
  • Object to or restrict specific data processing
  • Request data transfer to another entity (data portability)
  • Withdraw consent for marketing or other processing activities

You may exercise these rights by contacting us at the details below.

We encourage you to keep your personal information accurate and up to date.

9. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. The effective date will be revised at the top of the document. We encourage you to review the policy regularly.

In case of material changes, we will notify you via email or a prominent notice on our website.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you can reach us at:

Email: sales@lotustrading.net
Phone: +971 4 7701382